Terms & Conditions
1. Appointment Booking
Appointments are automatically confirmed when booked, but I reserve the right to decline any appointment that doesn’t meet my policies or requirements. Some services require a completed consultation form ahead of time—please fill this out accurately so I can ensure a safe and suitable treatment.
2. Deposits & Payment Terms
A non-refundable $10 deposit is required to secure your booking. This will be deducted from your final balance on the day. If you’ve booked multiple appointments, the deposit will roll over to the next one.
All appointments must be paid in full, either in advance or at the time of the appointment via cash or card. All pricing is in NZD. Unpaid appointments may result in cancellation of future bookings.
3. Cancellations, Rescheduling & No-Shows
Please cancel or reschedule with at least 72 hours’ notice to avoid a charge. Cancellations made within 72 hours of your appointment will forfeit the full service fee.
No-shows or failure to attend at your scheduled time will also result in full charges, and repeated occurrences may lead to refusal of future bookings.
If I need to cancel due to an emergency, I’ll transfer your deposit to a new appointment or offer a refund if a new time isn’t possible.
4. Late Arrivals
Please arrive on time. If you’re more than 5 minutes late, I may have to shorten your treatment or cancel it entirely to stay on schedule for other clients. The full service fee will still apply.
5. Treatment Changes
Changes to your booked treatment (like switching to a shorter service) can’t be made within 72 hours of your appointment. Please let me know early if you’d like to adjust your booking.
6. Children & Pets
For health and safety reasons, no children or pets are allowed during appointments. Thank you for understanding.
7. Nail Fixes
Need a quick repair? Nail fixes are available at $5 per nail.
8. Client Conduct
Please knock when you arrive. If there’s no answer straight away, wait in your car and I’ll come get you when ready.
During your service, please avoid phone use so I can work safely and efficiently.
9. Health & Safety
Let me know before your appointment if you’re feeling unwell or have any medical conditions, contagious illnesses, or contraindications. Your safety is my priority, and I may reschedule if necessary.
10. Personal Data & Marketing
Your personal information is used for booking, marketing, and client care. It’s kept private and secure, and only shared where legally required.
11. Right to Refuse Service
I reserve the right to refuse service or future bookings where policies aren’t followed, or if there are concerns around safety, payment, or client conduct.