Terms & Conditions
Cancellation Policy:
Please cancel at least 72 hours in advance to avoid a charge. If you cancel within 72 hours of your appointment, the full service fee will be charged.
Deposit:
A non-refundable 40% deposit is required to secure your appointment and will be applied toward your final balance. If you’ve booked multiple appointments, your deposit will roll over. Please note that deposits are non-refundable and secure your booking.
Arriving On Time & Ready:
Please make sure you're at the appointment location and ready to go when I arrive. I know it’s tempting to finish up a few tasks, but to make sure your treatment is as enjoyable and relaxing as possible, it’s best to sit down and get started right away. This ensures we have enough time to give you the full experience without any rush.
Late Arrival:
Please make sure you are at the requested appointment location on time. If you arrive more than 5 minutes late, I may need to either cancel the appointment or offer an alternative treatment. In either case, the full service fee will still apply.
Treatment Changes:
Please note that changes to your treatment (such as opting for a lesser service) cannot be made within 72 hours of your booking.
Emergencies:
In the event I need to cancel due to an emergency, your deposit will either be moved to a new booking or refunded if we can’t find a suitable time.
Nail Fixes:
Due to the mobile nature of my business, I am unable to offer quick fixes. Should you need a nail fix or repair, the fee is $10 per nail, but please note I have a minimum call-out charge of $50 for home visits.